Refund Policy

Our Commitment to You

At Xtream Codes, we prioritize the excellence of our IPTV subscription offerings. This policy details the conditions in which refunds can be issued, fostering transparency and fairness for all our valued customers.

Refund Eligibility

You could be entitled to a total or partial refund in the following scenarios:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To receive a refund, please follow these steps:

Connect with our support team using Contact page.
Ensure your subject is: 'Refund Request'.
Please provide your complete name, the email linked to your subscription, and the purpose of your request.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Request

Hello,

I am contacting you to request a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Clearly state your reason here, e.g., technical issues, duplicate charge, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Assessment performed by support team
Same day after approval Your refund is now processed back to your original payment method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days The funds may differ based on issuer.

You'll get an email update with each progression. Response times could be longer on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be provided in these particular cases:

You are not pleased with the channel list or content.
Your internet connection lacks the speed needed for streaming content.
You have contravened our Terms of Service, for instance, account sharing.
The geo-blocking obstacles in your nation are outside our ability to control effectively.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Once a refund is approved, it is generally processed within 3 business days. Nevertheless, due to varying bank or payment provider policies, it could take 5-10 business days for the funds to show in your account. For status inquiries, please contact support.

Refunds due to a change of mind are usually not granted after the initial 7-day period. We suggest you carefully assess our features and pose any questions before subscribing. For full details, check our Refund Policy or reach support.

Our subscription plans renew automatically. Should you forget to cancel before your renewal date, please reach out to contact us right away. Renewal refunds are considered on a case-by-case basis. Find out more in our Terms.